We have summer break | Olemme kesätauolla 2.7.–16.8.2020.

In mean time please check out our COVID-19 instructions.
Sillä välin voit tutustua COVID-19 -ohjeisiimme.

PRIVACY POLICY

 

Oy Luontopalvelut AT Nature Services Ltd (“AT NATURE”, “us”, “we”, or “our”) operates the https://www.atnature.fi/ website (hereinafter referred to as the “Service”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy was last updated on May 10, 2020. We may change this Privacy and GDPR Policy from time to time so please check back regularly to keep informed of any updates.

Definitions

Service
Service is the https://www.atnature.fi/ website operated by AT NATURE

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small files stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

·       Email address

·       First name and last name

·       Phone number

·       Address, State, Province, ZIP/Postal code, City

·       Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

·       Session Cookies. We use Session Cookies to operate our Service.

·       Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

·       Security Cookies. We use Security Cookies for security purposes.

 

Use of Data

AT NATURE uses the collected data for various purposes:

·       To provide and maintain our Service

·       To notify you about changes to our Service

·       To allow you to participate in interactive features of our Service when you choose to do so

·       To provide customer support

·       To gather analysis or valuable information so that we can improve our Service

·       To monitor the usage of our Service

·       To detect, prevent and address technical issues

·       To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

 

The EU General Data Protection Regulation (GDPR)

 

According to the General Data Protection Regulation, the personal data controller of a register is obligated to inform the register’s data subjects in a clear manner. This statement fulfills this informing obligation.

Name of register
Customer and marketing register of AT NATURE

1. Personal data controller
Oy Luontopalvelut AT Nature Services Ltd (Business ID 2962047-3)
Terstontie 123
FIN-99870 INARI

Contact person: Terhi Hultamo (email: info(at)atnature.fi)

2. Data subjects
Customers or potential customers of AT NATURE.

3. Purpose of use of personal data
AT NATURE may process your Personal Data because:

·       We need to perform a contract with you

·       You have given us permission to do so

·       The processing is in our legitimate interests and it is not overridden by your rights

·       For payment processing purposes

·       To comply with the law

·       For marketing purposes

 

4. Personal data recorded in the register
Personally identifiable information may include, but is not limited to:

·       your name

·       email address

·       postal address

·       phone number

·       payment information

·       survey responses

·       booking details

·       other information you may provide about yourself through use of our Service

·       your IP address and web browser software

 

5. The data subject’s rights
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.  AT NATURE aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us by email (info (at) atnature.fi).

In certain circumstances, you have the following data protection rights:

Right to access data
The data subject may check the data we have recorded.

Right to rectification
The data subject may request the rectification of inaccurate or incomplete personal data.

Right to object
The data subject may object to the processing of personal data if the data subject feels that personal data has been processed unlawfully.

Right to forbid direct marketing
The data subject has the right to forbid the use of personal data for direct marketing.

Right to deletion
The data subject has the right to request the deletion of data if personal data processing is not necessary. We will handle the request for deletion and proceed to either delete the data or state a justified reason for not being able to delete the data.It should be noted that the controller may have legal or other rights to not delete the requested data. The controller is obligated to preserve accounting materials for the duration (10 years) set out in the Accounting Act (Chapter 2, Section 10). For this reason, materials related to accounting cannot be deleted before that term has expired.

Withdrawing consent
If the processing of personal data is only based on the data subject’s consent and not for instance on a customer relationship or membership, the data subject may withdraw consent.

The data subject may complain of the decision to the Data Protection Supervisor
The data subject has the right to demand us to restrict the processing of controversial data until the matter is solved.

Right to complain
The data subject has the right to complain to the Data Protection Supervisor if the data subject feels that we are violating the effective data protection regulation when processing personal data.

Contact information of the data protection supervisor:  www.tietosuoja.fi/en/index/yhteystiedot.html

 

6. Regular information sources
Customer information is regularly obtained from:

e.g. from the customer as the customer relationship is  born

e.g. from the customer through an online form

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Regular disclosure of data
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Bookings
We are disclosing information to

1) TripAdvisor LLC for the purpose of our activities bookings made on the online booking software, Bókun. For more information on the privacy practices of Bókun, please visit the Bókun Privacy Policy web page.

2) Aptual Commerce Oy for the purpose of our activities and accommodation bookings made on the online booking software, Johku.  For more information on the privacy practices of Johku, please visit the Johku Privacy Policy web page.

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are Stripe and Bambora. Please visit the Stripe Privacy Policy and Bambora Privacy Policy web pages.

Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

With the help of Facebook pixel, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy. For more information on the privacy practices of Facebook, please visit the Facebook Data Policy web page.

Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Under certain circumstances, AT NATURE may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

AT NATURE may disclose your Personal Data in the good faith belief that such action is necessary to:

·       To comply with a legal obligation

·       To protect and defend the rights or property of AT NATURE

·       To prevent or investigate possible wrongdoing in connection with the Service

·       To protect the personal safety of users of the Service or the public

·       To protect against legal liability

 

8. Duration of processing
AT NATURE will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. AT NATURE will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

The data subject may unsubscribe from our marketing list by clicking the link on each of our marketing e-mails.

9. Personal data processors

The controller and its employees process personal data. Employees and data processors, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information.  Access to our systems is secured by password and staff are encouraged to update their passwords on a regular basis. We may also outsource the processing of personal data partly to a third party, in which case we will guarantee with contractual arrangements that personal data is processed in compliance with valid data protection legislation and also otherwise appropriately.

10. Transferring data outside the EU
Data is transferred outside the EU or the EEA. When data is transferred outside the EU and the EEA, we will safeguard the sufficient level of personal data protection by e.g. agreeing on matters related to the confidentiality and processing of personal data in compliance with legislation. If you are located outside Finland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Finland and process it here. We also transfer your data outside Finland to make your bookings complete. Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

AT NATURE will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. To give you confidence, all our systems are encrypted. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Changes to This Privacy Policy

We may update our Privacy and GDPR Policy from time to time. We will notify you of any changes by posting the new Privacy and GDPR Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: info(at)atnature.fi

Pin It on Pinterest